Privacy Policy

1. Introduction

Welcome to Kerala's Renewable Energy (KRE) ("we," "our," or "us"), accessible at https://kre.org.in. We are committed to protecting the privacy and personal information of our visitors and customers across Kerala and India.

This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or contact us for solar panel installation and renewable energy services.

2. Information We Collect

We may collect the following types of information:

• Full name
• Phone number / mobile number
• Email address
• Location / address (district/city in Kerala)
• Service requirements

• IP address
• Browser type and version
• Pages visited and time spent
• Referring website / source
• Device type (mobile, desktop, tablet)

• Aadhaar card details
• Electricity bill information
• Bank account details
• Income certificate and other documents as required by MNRE

3. How We Use Your Information

We use the information collected for the following purposes:

• To respond to your quote requests and service enquiries
• To provide solar panel installation and related renewable energy services
• To assist with PM Surya Ghar Muft Bijli Yojana subsidy applications through MNRE
• To send updates, offers, or important service notifications (via WhatsApp, SMS, or email)
• To improve our website experience and content
• To comply with applicable laws and government regulations

4. Sharing of Information

We do not sell or rent your personal information to third parties. We may share your information only in the following situations:

• Government Authorities: When required to process subsidy applications under MNRE or related central/state government schemes
• Financing Partners / Banks: To assist with EMI or loan processing for solar installations, with your consent
• Service Partners: Trusted technicians or vendors involved in installation, under strict confidentiality
• Legal Requirements: When required by law, court order, or regulatory authority in India

5. Cookies and Tracking

Our website may use basic cookies to improve your browsing experience. These cookies do not collect personally identifiable information. You may disable cookies through your browser settings, though some parts of the site may not function properly as a result.

6. Data Security

We take reasonable technical and organizational measures to protect your personal data from unauthorized access, misuse, or disclosure. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Quote enquiries and customer data are typically retained for up to 3 years for service and warranty follow-up purposes.

8. Your Rights

Under applicable Indian data protection laws, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your data (subject to legal obligations)
• Withdraw consent for marketing communications at any time

To exercise any of these rights, please contact us at the details below.

9. Third-Party Links

Our website may contain links to external sites such as government portals (MNRE, PM Surya Ghar) or social media platforms (Instagram, Facebook, WhatsApp). We are not responsible for the privacy practices of these third-party websites.

10. Children's Privacy

Our services are intended for individuals aged 18 years and above, in line with PM Surya Ghar Yojana eligibility criteria. We do not knowingly collect personal information from minors.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions or concerns about this Privacy Policy, please reach out to us: